Shopping with us
Do you supply and fit?
Group SCS does not offer supply and fitting services. We work with a Network of Approved Installers who are trained to supply and fit our products. ...
What can I do in case of a Product Failure?
Group SCS products are manufactured to the highest standard with quality and longevity in mind, but if you find that your product is not working, or y...
Can I download a quote before I purchase?
Just add all the products you'd like to see in your quote to your cart and navigate to your cart . Once you're there, click the 'Export Cart (PDF)' b...
The item I want is out of stock, when will it be back in?
If the item is out of stock and available for back order, once you've placed the order we'll be in touch with an estimated delivery date. If you need ...
Do prices include VAT?
All of the products in shop are displayed with both inc.VAT and ex.VAT pricing.
Does Group SCS offer a credit / trade account facility?
Unfortunately, we don't offer credit / trade accounts. Payment will need to be made using a credit or debit card. We also offer a BACS payment option ...
My payment will not submit or I'm receiving an error message, what do I do?
There could be a number of reasons for this. Please check the details you are entering for payment, for example ensure you're using the correct addres...
My Promotion or Voucher code has not been accepted online, what do I do?
The majority of codes supplied by Group SCS are linked directly to your registered account and can only be redeemed when placing an order under the sa...
Can I order a product over the phone?
You can order products via our phone line, however it's easier and quicker to place orders online via our online shop.
When will I receive my order confirmation email?
Order confirmations are sent shortly after order submission to the registered email address against your account. If you've not received your order co...
Can I amend my order after placing it?
We're really quick at packing your order up which means we can't make any changes once you've placed the order. This includes changing the delivery op...
What should I do if products are no longer available?
If you've previously purchased a product from us and need a replacement or need advice, please contact us.
Can I get a VAT invoice from you?
If you have registered an account with us, all of your invoices are available to download, simply log into your account and click on orders.
What payment cards do you accept?
Group SCS accept the following Credit and Debit Cards: Visa Mastercard Maestro