Returns
How do I return a faulty part or a part I no longer require?
If you wish to return either a part of your order or your complete order, please complete the steps below. If you are returning goods due to an issue...
What's the process for returning items to you?
Download and complete the Goods Return Form (GRF) within 30 days of the product delivery date (or within the product warranty period). Email a copy ...
Do you accept returns of special orders?
No. Unfortunately, if an item or material was specially ordered, Group SCS will reject the return. We don’t allow the cancellation or return of these ...
What items can I return?
You can return goods under two circumstances: The goods are no longer needed In this case, we will issue a credit pending an internal inspection. We w...
What happens if goods are not covered by the warranty?
If goods are not covered by warranty, you will be charged for the manufacturers report and any possible repairs. We won’t be able to return your goods...